Automation East Anglia – Vehicle Servicing, Repairs, MOT's & Bespoke Engineering

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Terms and Conditions

“We believe pricing should be clear, honest, fair and easy to understand.” 

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Introduction

Welcome to Automation East Anglia.

These Terms & Conditions set out the basis on which we provide vehicle servicing, repairs, diagnostics and engineering services. By booking work with us, you agree to the terms outlined below.

If anything is unclear, we are always happy to talk it through.

Our Approach

We aim to provide honest advice, reliable workmanship and clear communication at every stage.

  • No work is carried out without your approval
  • We explain findings and options in plain language
  • You decide how to proceed, with guidance from us

Estimates & Quotations

Any estimate provided is based on the information available at the time.

  • Estimates are not fixed quotations unless confirmed in writing
  • Additional faults may become apparent during inspection or disassembly
  • We will always contact you for approval before carrying out additional work

We aim to be as accurate as possible, but some issues can only be identified once work begins.

Authorisation of Work

We will only proceed with work once authorisation has been given.

Authorisation may be provided:

  • Verbally
  • By email or message
  • Through our booking system

If we are unable to contact you regarding further work, your vehicle may be reassembled without repair or held safely until we receive instruction.

Parts & Materials

We use quality parts suitable for your vehicle and the intended use.

  • Parts may be OEM, OE or high-quality aftermarket alternatives
  • We will discuss options with you where appropriate
  • All parts remain the property of Automation East Anglia until payment is received in full

Old parts can be returned if requested in advance.

Labour & Timescales

All work is carried out with care and attention using appropriate tools and techniques.

  • Labour is charged based on time, complexity and required expertise
  • Estimated completion times are given in good faith but are not guaranteed
  • Delays may occur due to parts availability or unforeseen issues

We will keep you informed throughout.

Payment Terms

Payment is due upon completion of work unless agreed otherwise in advance.

We accept:

  • Card payments
  • Bank transfer
  • Other agreed methods

Vehicles will not be released until payment has been received in full.

Vehicle Storage & Collection

We will notify you when your vehicle is ready for collection.

  • Vehicles should be collected promptly once work is complete
  • Storage charges may apply where vehicles are left without prior arrangement
  • Personal belongings are left in vehicles at the owner’s risk

Warranty

We stand behind the work we carry out.

  • Warranty is provided on parts and labour where applicable
  • Warranty terms vary depending on the type of work and parts used
  • Warranty does not cover:
    • General wear and tear
    • Misuse, neglect or external damage
    • Unrelated faults

Please contact us if you have any concerns following work.

Engineering & Specialist Work

In addition to vehicle servicing and repairs, we carry out engineering and fabrication work.

  • Custom or specialist work may involve additional time and variation
  • Exact outcomes may vary depending on materials and application
  • We will discuss expectations clearly before work begins

Customer Responsibilities

To help us deliver the best service, customers are responsible for:

  • Providing accurate vehicle information
  • Informing us of any known faults or previous work
  • Responding promptly to communication regarding approvals

Liability

While we take every reasonable care, Automation East Anglia cannot be held responsible for:

  • Pre-existing faults or damage
  • Failure of components not directly related to the work carried out
  • Delays outside of our control, including supplier or parts delays

Nothing in these Terms & Conditions affects your statutory rights.

Cancellations

If you need to cancel or rearrange a booking, please let us know as early as possible.

  • Late cancellations may affect workshop scheduling
  • Deposits may be required for certain specialist or large jobs

Complaints

If something isn’t right, we want to know.

Please contact us directly and we will do our best to resolve any issues fairly and promptly.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

Contact

If you have any questions regarding these Terms & Conditions, please contact:

Automation East Anglia
Willow Tree Farm
Grangehill Road
Tydd St Giles
PE13 5NP
Enquiries@automationea.co.uk01945 440 854